"When Talk Works: Profiles of Mediators"
by Deborah M. Kolb, Ph.D., & Associates

At last, Deborah Kolb's collection of interview-based profiles of mediators at work is available in paperback. Written in the style of the New Yorker, the book consists of twelve personal and compelling stories of successful mediators for all areas of our society. Kolb reveals who they are and what techniques they use to achieve extraordinary results. Paperback; 544 pages.