"The Promise of Mediation: The Transformative Model for Conflict Resolution, Revised Edition"
by Robert A. Baruch Bush, Joseph P. Folger

This is the complete revision of the landmark classic that changed the practice and profession of conflict resolution. Building on their original concept of “transformative" mediation which greatly humanized the process, the authors have revised and updated every chapter--adding new case studies, revising existing guidelines based on their experience, and incorporating questions and answers from students and practitioners on the latest and most contemporary issues in organizations, families, and the public arena. Hardcover; 304 pages.